The customer support team is composed of a group of experienced engineers who are focused on issue resolution, ensuring that all customer queries are dealt with in a positive and responsive manner.

Based in Luxembourg-Hamm, the team can be contacted either:

by telephone +352 27171-305
or e-mail

We are aware that not all customer issues are the same and offer a complete range of services which we will personalise to meet the customer's needs.

Online Support - fully secure and without installation

Thanks to Netviewer, we can support you just as if we were on-site. To get online support, please follow the steps below.

1. Call our customer support team +352 27171-305. You will receive a session number.
2. Download Netviewer (.zip file) and execute its .exe content.
3. Enter the session number provided by our engineer and click on Connect.
4. Let us help you online !

You can also record and replay the online support session using NetPlayer (to be downloaded below).

A MD5 Check tool is available for download below, its MD5 is d6c7006859a2204b104e95bcfea8ae2c.

In the download section below, you will find a short user manual as well as verification documents.

	Mr. Bellot, Joseph Service Deliveries Phone: +352 27171-305 Languages:
	Mr. Merzkirch, Frank ICT Solution Support Phone: +352 27171-375 Languages:
	Mr. Lacroix, Marc Service Deliveries Phone: +352 27171-340 Languages:

Download

		Netviewer client (578.85 KB) MD5: 0dedfb4df2a591c1cb4efbfea39f87b7
		NetPlayer (303.61 KB) MD5: f4cffd4cfdb6fb5315609109509e6471
		MD5 Check tool (529.42 KB)
		User Manual (219.75 KB)
		Fraunhofer Certificate (50.50 KB)